Why It's Time To Forget The Pecking Order At Work

What makes a successful team -- one that's flexible, full of ideas, empathetic and smart? In a radical rethink, Margaret Heffernan suggests that it's not a great leader or a superstar staffer, but actually the team's informal social bonds — built every coffee break, every time one team member asks another for help — that lead over time to great results. It's a bold vision of what it means to work. Because as Heffernan points out: “Companies don’t have ideas. Only people do.”